WHAT IS VOIP AND HOW IT WORKS

Voice over Internet Protocol (VoIP) lets businesses make telephone calls via the internet by converting the voice signal from a standard telephone into a digital signal. The digital signal travels over the internet and then converts back to the standard telephone. VoIP service customers can make and receive calls worldwide through the internet at no extra cost.

The Advantages of VoIP

  • Reduced communication operating cost.

  • Eliminate the capital outlay of installing and maintaining a standard telephone system.

  • Reduce or eliminate the necessity to employ staff to maintain the communications system.

  • Enable teleworking, remote working and home offices from anywhere. Nationally, internationally and globally.

  • Engage new technologies such as voicemail to email, fax to email and follow me technology.

  • Employees and companies can be truly mobile as the work telephone can be disconnected and reconnected anywhere its required.

  • With cloud-based systems, there is no maintenance or hardware, other than IP phones. The service provider houses, maintains and upgrades all the PBX technology.

  • The cloud offers growing businesses the opportunity to easily add new lines and provides quick access to new features.

  • Maintenance issues are the responsibility of the service provider.

  • VoIP offers greater flexibility as the traditional telephone network is inflexible. When a new telephone is required with VoIP a new telephone can be added to the network with the standard telephone system new extensions must be created and patched into the PBX system.

VOIP FOR SMALL BUSINESS AND SOLE TRADERS

Voice over Internet Protocol (VoIP) for small business supports small businesses remain in contact with their customers with numerous cost effective options.


It is not necessary to have a PBX server which is costly to install and maintain, as data is stored in the cloud. Installation and maintenance is carried out by the service provider.


  • Auto attendant:  An auto attendant allows callers to leave a message and the message taken is sent automatically to the relevant mail box as a voicemail.

  • Voicemail to Email: Receive an email each time a voicemail is left with the contact information, time of the voicemail, and a file attachment.

  • Find Me / Follow Me: Find Me sets call forwarding rules to ensure you always get a call. Follow Me is used to forward calls to any of your phone numbers - even during the call.


VoIP plans come with either a monthly no-contract payment or yearly contract. Plans may differ due to the number of minutes available each month.


The flexibility of VoIP plans has reduced the cost for the small business. Small business frequently making long distance and international calls, can save considerable money by switching from their current analogue telephone system.

VoIP allows small business to quickly expand their business area as they have the possibility to have three telephone numbers for three different geographical locations, that can be consolidated into one central number.


Businesses typically pay a monthly fee on a per-user basis.

VOIP FOR MEDIUM SIZED BUSINESSES

VoIP supports medium sized companies project an international image with enterprise features such as auto attendant, music on hold, web conferencing, web faxing and video meetings.


Reap enormous savings that can cut your monthly phone bills in half.


  • Auto attendant:  An auto attendant allows callers to leave a message and the message taken is sent automatically to the relevant mail box as a voicemail.

  • Voicemail to Email: Receive an email each time a voicemail is left with the contact information, time of the voicemail, and a file attachment.

  • Stay connected on the move with mobile apps, company-wide extension dialing, advanced call forwarding and voicemail to email. This functionality can be utilised internationality from your home geographical location.

  • Unify all your employees with one phone system that works wherever they are, in the office, at home, or on the road. With a personalised greeting in the customer’s own language.

VOIP FOR CORPORATIONS

VoIP for corporations allows corporations the ability to customise and manage their own data with their own employees on their own site rather than optimising the features of data storage by the service provider.


  • Auto attendant:  An auto attendant allows callers to leave a message and the message taken is sent automatically to the relevant mail box as a voicemail.

  • Voicemail to Email: Receive an email each time a voicemail is left with the contact information, time of the voicemail, and a file attachment.

  • Stay connected on the move with mobile apps, company-wide extension dialling, advanced call forwarding and voicemail to email. This functionality can be utilised globally from your home geographical location.

  • Unify all your employees globally with one phone system that works wherever they are, in the office, at home, or on the road. VoIP allows customers to have a personalised greeting in their own language.

  • Corporations can have their data stored in their own secure cloud server with an additional fee or they can opt for shared server access.

  • Conduct conferences, participate in meetings from anywhere, anytime with virtually any communications device saving time and expense.

  • Access information and collaborate from any location.

  • Free resources reducing the necessity to manage a complex disintegrated telephone communications system.

  • Integrated mobility functionality affords the opportunity to reach multiple extensions from a such single number.

  • Generating more revenue when clients can collaborate with experts.

  • Improving client support with the ability for presidents, directors, senior managers, managers and staff to collaborate in real-time with their peers.

  • Improved efficiency with reduced delays by reaching key decision-makers for approvals.

  • Record live organisational communications and transmit these globally at the same time.

  • Record live training sessions globally and make the training materials available online or on demand.

  • Trainers can create libraries of recorded company continuing education programs.

  • Employees can view training programs on their smartphones.

 

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